U.S. Transportation Command has further delayed the rollout of new apps to help with military family moves and the handing over of responsibility for household goods shipments to a single contractor, command officials told reporters on a call Thursday.
The command and HomeSafe Alliance are trying to work out problems with the interoperability of their respective digital portals — the apps in which service members and families will first request their move and later plan and keep tabs on the various aspects of it. Technical issues arose in the development of both DoD‘s MilMove app and HomeSafe Alliance’s HomeSafe Connect, Transportation Command officials said.
Moves were originally slated to begin under the new Global Household Goods Contract in September, then delayed to an unspecified time later in the fall. This latest delay means military families moving next summer might not get to do so under the new system.
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Transportation Command awarded the contract, estimated to be worth up to $20 billion over nearly a decade, to HomeSafe Alliance in November 2021. The company is a joint venture of existing relocation companies created for the purpose of competing for the new Defense Department contract. As many as 20% of U.S. domestic moves are DoD moves, amounting to about 170,000 household goods shipments a year, the officials said.
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