The Defense Health Agency has a new mission statement that its director says is more appropriate for a medical system that serves family members, retirees and their families in addition to active-duty personnel.
Army Lt. Gen. Telita Crosland said the new statement, “The Defense Health Agency supports our nation by improving health and building readiness — making extraordinary experiences ordinary and exceptional outcomes routine,” is “about improving health” for all, compared with previous iterations that focused primarily on military readiness.
“Coming out of five years of transition, the [previous] message was very clear that it was all about readiness, and 5.6 million of our beneficiaries could not see themselves in that statement,” Crosland told members of the Defense Health Board earlier this month, referring to nonuniformed beneficiaries of the military health system.
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The Defense Department launched a massive reform of its health system following passage of the 2017 National Defense Authorization Act, shifting management of 51 hospitals, 424 health clinics and 248 dental clinics from the military services to the Defense Health Agency, and changing the focus of the Army, Navy and Air Force’s medical commands to providing combat and in-garrison care for military personnel.
The previous mission statement — “We support the…
