The Department of Veterans Affairs said Tuesday it failed to properly process 56,000 requests from veterans to add or remove dependents — some dating back to 2011.
The agency discovered the mistakes while looking into a technical problem that caused headaches for roughly 900 veterans trying to file online appeals on their PACT Act claims decisions.
The VA launched a review into its PACT Act online appeal process Aug. 31 after receiving complaints from veterans and an inquiry from Military.com over concerns that the system wasn't working properly. Officials said Tuesday the technical issue that prevented hundreds of veterans from completing a “notice of disagreement” form through the website had been identified and fixed.
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According to the VA, the website did not load as a result of a software bug accidentally introduced during a planned update July 27. A fix was rolled out Sept. 1, and the VA is now “monitoring to ensure that no further veterans are impacted by [the problem],” VA Press Secretary Terrence Hayes said in a statement late Tuesday.
During the process of looking into the claims issue, a VA information technology specialist found that 56,000 veterans who submitted a request to update their dependents — adding or removing spouses or children — “did not have those claims successfully processed by…