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    Army Urges Soldiers to Check Their Records in New HR System After String of Glitches

    Army Urges Soldiers to Check Their Records in New HR System After String of Glitches

    A month into the rollout of its one-stop human resources platform, the is asking soldiers to log in, explore the system and verify what it says about them.

    Officials with the Integrated Personnel and Pay System-Army, or IPPS-A, say that fewer than half of the 1.1 million troops now in the system — 486,000 soldiers — have logged in, either using their desktop or the mobile app.

    Checking the system is important because there have been a string of problems since the platform went last month, such as incomplete data or glitches that can affect promotions, duty status or assignments, IPPS-A Senior Enlisted Adviser Sgt. Major Gary Krese said during a town hall conducted via Microsoft Teams on Feb. 23.

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    “Every single soldier is going to touch this system, so we want you to understand that — understand the capabilities that exist for you, understand how this can enhance your career, understand how it can enhance your personnel actions, pay … how it can set up your family on the personal side,” Krese said.

    The nearly $600 million program, which is based on commercial software from Oracle PeopleSoft, has been in the works for nearly a decade. It consolidates what once were separate pay, benefits and promotions systems into a single format accessible to the user across the Army and their careers.

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