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    Norfolk Sailors Voice Frustrations During Discussion With Chief of Naval Personnel

    Norfolk Sailors Voice Frustrations During Discussion With Chief of Naval Personnel

    Delayed travel claims, difficulty accessing learning material when deployed, and unreliable programs dominated discussions among  sailors and the Chief of Naval Personnel during an “all hands call” Thursday.

    More than 350 sailors gathered at Naval Station Norfolk's Visa Point Conference Center to voice their frustrations with sluggish pay and personnel systems to Vice Adm. Rick Cheeseman.

    “All of your questions are incredibly valid. And all of them point to the shortcomings of our current systems,” Cheeseman said.

    His office, Cheeseman said, is working to “simplify the culture of excellence.” This includes evaluating the efficiency of administrative processes, identifying areas where approval and resolution processes can be condensed and allocating the necessary resources to staff the MyNavy call center.

    “If that means we need to buy more uniformed people and put them back in the budget so you have confidence that your email or call is handled at the center, or that there is some level of expertise to answer the question initially or get it on to the next person to get an expeditious response — we are just not there yet,” Cheeseman said.

    One attendee highlighted issues with Ask MyNavy Career Center, saying she requested a corrected statement of service three times over the course of 11 months, only for her case to be closed without reaching a resolution each time. The issue is preventing her…

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