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    Senators Push DoD to Do ‘Proactive’ Outreach to Soldiers Booted from Tricare in IT Glitch

    Senators Push DoD to Do ‘Proactive’ Outreach to Soldiers Booted from Tricare in IT Glitch

    The leaders of the Senate Veterans Affairs Committee are calling on the Defense Department to conduct a comprehensive review of Tricare after several recent issues forced thousands of beneficiaries off of the health care system after the launched its human resources software.

    In a letter to Defense Secretary Lloyd Austin released Monday, committee Chairman Jon Tester, D-Mont., and ranking member Sen. Jerry Moran, R-Kan., pushed the department to actively help affected soldiers re-enroll and expressed concern that the Army snafu is the latest of an “alarming number” of Tricare issues in recent years.

    “We urge you to take proactive measures to communicate with and re-enroll any recently dropped beneficiaries and for the department to undertake a comprehensive evaluation of Tricare to resolve the numerous challenges faced by Tricare beneficiaries,” they wrote in the letter.

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    Last month, 25,000 Tricare beneficiaries were removed from coverage due to a glitch in the way the new Integrated Personnel and Pay System-Army, or IPPS-A, communicated with the existing Defense Enrollment Eligibility Reporting System.

    The disruption lasted three days, but the Army said soldiers needed to check whether they and their families still had coverage if they needed immediate care.

    “There is an automated process underway to resolve this, but we understand this may…

    Continue Reading This Article At Military.com

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