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    HomeWorldMillions of Tricare Users Must Approve Mail-Order Prescription Refills Starting Now

    Millions of Tricare Users Must Approve Mail-Order Prescription Refills Starting Now

    Millions of Tricare Users Must Approve Mail-Order Prescription Refills Starting Now

    Tricare users who receive prescriptions by mail now need to confirm their refills before they are sent, a change that could cause disruptions for millions of beneficiaries if they don't immediately respond to the confirmation messages and take the needed steps.

    Express Scripts, Tricare's pharmacy benefits manager, let patients know in December that the Tricare Mail Order Pharmacy Program would stop sending refills automatically without any confirmation.

    The change was in part to “prevent excess waste,” a Defense Health Agency spokesperson told .com. The federal government is currently suing Express Scripts for allegedly sending out too much medication. That suit claimed the system sent 90-day refills every 60 days, giving patients 73% more tablets than prescribed over a year.

    Now reminders are going out in advance of a prescription's scheduled shipping date via beneficiaries' preferred communication method — email, text message or phone call. You can log in to your account if you need to change your preferred method, or call customer service for help.

    Patients who choose a phone call and miss the refill notification can call back at 877-363-1303 in the U.S. and choose the option for patients who received a call and need to consent to the refill.

    If you don't confirm a refill, or if you opt out for a month, that prescription will no longer be part of the auto-refill program, and you'll have to re-opt into…

    Continue Reading This Article At Military.com

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