Face of Defense: Airman Thinks Big to Provide Better Patient Care


Being the lowest-ranking active duty airman in the small clinic at Malmstrom Air Force Base, Montana, does not stop Air Force Staff Sgt. Kaitlyn Callahan from exceeding expectations to deliver the best patient care.

As a physical medicine technician, Callahan knows she plays an important role in getting her fellow airmen back in the fight, and she looks at the big picture for ways to improve her clinic’s capabilities.

“Many patients come into our clinic with back pain and other issues related to improper running form,” Callahan said. “I helped develop and launch a few programs to help airmen build their core strength and understand proper running form. This includes things like gait training and cool-down techniques to prevent injury.”

Improving Efficiency

Callahan’s ability to find innovative ways to expand the reach of the clinic’s physical therapy service made a big impact on the clinic and their patients. Not only did she treat nearly 7,000 patients in one year, she had oversight of two flight safety programs and 14,000 medical records reviews, improving the clinic’s efficiency and quality.

“For me, it is all about the patients and finding better ways to deliver care,” she said. “Improving how the clinic runs its programs makes such a big impact on the staff and, most importantly, the patients.”

Dedication to her patients drives…

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